Our terms

How our quotes work. Updated September 2026.

The price comes from what you tell us

When you fill in the quote form we price the job from your answers: the sort of piano, the floors it is going from and to, the steps and the access. We give one fixed price rather than an hourly rate, so those answers are doing real work.

Please tell us anything that might make the move harder, even if the form did not ask about it. A form cannot anticipate every house. If something is unusual, a line in the box at the end is enough, and a photograph is better still.

If the job turns out to be a different job

Sometimes what we find is not what was described. If something that materially affects the move was not mentioned, we will tell you what it changes and agree a new price with you before we start work. We will not do the job and then present you with a larger bill.

In most cases this does not come up, and where the difference is small we simply get on with it. This is here for the times when what is in front of us is a different piece of work from the one we quoted for.

If we do propose a new price and you would rather not go ahead, say so. We will not carry out the move, and there is nothing to pay.

Insurance

We carry goods in transit insurance, which covers the piano while it is in our hands, and combined liability insurance, which covers public and employers' liability. Both are arranged through Coversure Insurance Services, a broker regulated by the Financial Conduct Authority.

We do not publish our policies on this website. If you need written confirmation of cover, whether for a building manager, a venue or your own records, ask us and we will send it.

Cancelling or changing the date

There is no deposit, and nothing to pay if you cancel.

All we ask for is notice. At least 72 hours where you can manage it, so the slot can go to somebody else. If something happens the day before, ring us anyway. We would far rather know than turn up.

If something gets damaged

If we damage something, we put it right. For the piano that means a specialist rather than a general repair. For anything else we arrange and pay for the repair, or cover the cost of having it done, whichever suits you better.

Tell us on the day if you can, while we are still there. If you find something later, let us know within seven days, while it is still clear the move caused it.

Paying

Payment is due once the move is finished. There is no deposit and nothing to pay up front.

Questions

If anything here is unclear, ring us on 07852 948234 or write to contact@vvmmovers.com and we will explain it before you book.

Who we are

VVM Movers Ltd, registered in England. What we do with your details is on the privacy page.